.hnwz-root{--hnwz-primary:#12336f;--hnwz-accent:#ff7a18;--hnwz-width:360px;--hnwz-height:610px;--hnwz-bottom:18px;--hnwz-side:18px;position:fixed;z-index:999999;bottom:var(--hnwz-bottom);font-family:Arial,Helvetica,sans-serif;color:#14213d}.hnwz-root.hnwz-right{right:var(--hnwz-side)}.hnwz-root.hnwz-left{left:var(--hnwz-side)}.hnwz-root *{box-sizing:border-box}.hnwz-launcher{width:58px;height:58px;border:none;border-radius:50%;background:var(--hnwz-accent);color:#fff;font-size:25px;cursor:pointer;box-shadow:0 10px 28px rgba(0,0,0,.25);display:flex;align-items:center;justify-content:center;margin-left:auto;position:relative}.hnwz-left .hnwz-launcher{margin-left:0}.hnwz-unread{position:absolute;right:-2px;top:-5px;background:#e53935;color:#fff;border:2px solid #fff;min-width:22px;height:22px;border-radius:20px;padding:0 5px;font-size:12px;line-height:18px;font-weight:700}.hnwz-panel{position:absolute;bottom:70px;width:var(--hnwz-width);height:var(--hnwz-height);max-height:calc(100vh - 95px);background:#fff;border-radius:15px;overflow:hidden;box-shadow:0 18px 55px rgba(0,0,0,.34);display:flex;flex-direction:column}.hnwz-right .hnwz-panel{right:0}.hnwz-left .hnwz-panel{left:0}.hnwz-header{height:78px;flex:0 0 78px;background:var(--hnwz-primary);color:#fff;display:flex;align-items:center;padding:12px 13px;gap:10px}.hnwz-avatar{width:45px;height:45px;border-radius:50%;background:#fff;display:grid;place-items:center;overflow:hidden;color:var(--hnwz-primary);font-weight:800;font-size:18px}.hnwz-avatar img{width:100%;height:100%;object-fit:cover}.hnwz-head-copy{min-width:0;flex:1}.hnwz-head-copy strong{display:block;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hnwz-head-copy small{display:flex;align-items:center;gap:6px;margin-top:5px;font-size:12px;font-weight:400}.hnwz-head-copy i,.hnwz-note i{display:inline-block;width:8px;height:8px;border-radius:50%;background:#20d66b;box-shadow:0 0 0 2px rgba(32,214,107,.16)}.hnwz-clear,.hnwz-close{border:0;background:transparent;color:#fff;cursor:pointer;padding:6px;font-size:18px;line-height:1}.hnwz-clear{font-size:15px}.hnwz-note{height:32px;flex:0 0 32px;background:#edf5ff;border-bottom:1px solid #d7e4f5;display:flex;align-items:center;gap:7px;padding:0 13px;font-size:12px;color:#4a607b}.hnwz-note i{width:7px;height:7px}.hnwz-body{min-height:0;flex:1;background:#f5f7fb;position:relative;overflow:hidden}.hnwz-prechat,.hnwz-chat-view{height:100%;overflow:auto;padding:15px}.hnwz-welcome-bubble{max-width:91%;background:#fff;border:1px solid #e1e6ef;border-radius:5px 14px 14px 14px;padding:12px 13px;font-size:13px;line-height:1.55;box-shadow:0 2px 5px rgba(17,24,39,.04)}.hnwz-phone-form{margin-top:17px;background:#fff;border:1px solid #e3e7ef;border-radius:13px;padding:15px}.hnwz-phone-form>label:first-child{display:block;font-weight:700;font-size:13px;margin-bottom:8px}.hnwz-phone-form input[type=tel]{width:100%;height:44px;border:1px solid #cfd6e2;border-radius:10px;padding:0 12px;font-size:15px;outline:none}.hnwz-phone-form input[type=tel]:focus{border-color:var(--hnwz-accent);box-shadow:0 0 0 3px rgba(255,122,24,.12)}.hnwz-consent{display:flex;align-items:flex-start;gap:7px;margin:11px 0;font-size:11px;line-height:1.45;color:#667085}.hnwz-consent input{margin-top:2px}.hnwz-phone-form button{width:100%;height:43px;border:0;border-radius:11px;background:var(--hnwz-accent);color:#fff;font-weight:700;cursor:pointer}.hnwz-phone-form button:disabled{opacity:.55;cursor:not-allowed}.hnwz-form-error{margin-top:9px;padding:8px 10px;background:#fff2f2;border:1px solid #ffc9c9;border-radius:8px;color:#c62828;font-size:12px}.hnwz-chat-view{display:flex;flex-direction:column;padding:0}.hnwz-session-strip{height:34px;flex:0 0 34px;background:#fff;border-bottom:1px solid #e5e9f0;display:flex;align-items:center;justify-content:space-between;padding:0 12px;font-size:11px;color:#607087}.hnwz-phone-chip,.hnwz-code-chip{background:#f1f4f8;border-radius:999px;padding:4px 8px}.hnwz-code-chip{font-weight:700;color:var(--hnwz-primary)}.hnwz-messages{flex:1;overflow:auto;padding:13px 12px 16px}.hnwz-message-row{display:flex;margin:0 0 11px}.hnwz-message-row.customer{justify-content:flex-end}.hnwz-message-row.staff{justify-content:flex-start}.hnwz-message-wrap{max-width:83%;display:flex;flex-direction:column}.hnwz-message-row.customer .hnwz-message-wrap{align-items:flex-end}.hnwz-message-label{font-size:10px;color:#697386;margin:0 0 3px 5px}.hnwz-bubble{padding:10px 12px;border-radius:12px;font-size:13px;line-height:1.45;white-space:pre-wrap;word-break:break-word}.hnwz-message-row.customer .hnwz-bubble{background:var(--hnwz-primary);color:#fff;border-bottom-right-radius:4px}.hnwz-message-row.staff .hnwz-bubble{background:#fff;color:#1f2937;border:1px solid #e1e6ef;border-bottom-left-radius:4px}.hnwz-message-wrap time{font-size:9px;color:#98a2b3;margin-top:3px}.hnwz-message-row.customer .hnwz-message-wrap time{text-align:right}.hnwz-message-row.is-new{animation:hnwzIn .22s ease-out}.hnwz-delivery-note,.hnwz-closed-note{margin:6px auto 12px;max-width:92%;padding:8px 10px;border-radius:9px;background:#fff8e8;border:1px solid #f5dc9d;color:#7a5b00;font-size:10px;text-align:center;line-height:1.4}.hnwz-contact-row{height:52px;flex:0 0 52px;background:#fff;border-top:1px solid #e4e7ec;border-bottom:1px solid #e4e7ec;display:flex;align-items:center;gap:8px;padding:7px 10px}.hnwz-contact-row:empty{display:none}.hnwz-contact-row a{flex:1;min-width:0;height:38px;border:1px solid #dfe4ec;border-radius:22px;background:#f8f9fb;color:#25324b;text-decoration:none;display:flex;align-items:center;justify-content:center;gap:6px;font-size:12px}.hnwz-contact-row a b{font-size:9px;color:#0b70d1}.hnwz-message-form{height:74px;flex:0 0 74px;background:#fff;display:flex;align-items:center;gap:8px;padding:10px}.hnwz-message-form textarea{flex:1;resize:none;min-height:46px;max-height:92px;border:2px solid var(--hnwz-accent);border-radius:24px;padding:12px 15px;font:13px/1.35 Arial,Helvetica,sans-serif;outline:none}.hnwz-message-form button{width:46px;height:46px;border-radius:50%;border:0;background:var(--hnwz-accent);color:#fff;font-size:22px;cursor:pointer;display:grid;place-items:center}.hnwz-message-form button:disabled,.hnwz-message-form textarea:disabled{opacity:.55}.hnwz-footer{min-height:36px;flex:0 0 36px;background:#fff;display:flex;align-items:center;justify-content:center;padding:5px 16px;text-align:center;color:#7b8797;font-size:9px;line-height:1.35}.hnwz-panel[hidden]{display:none!important}@keyframes hnwzIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}@media(max-width:600px){.hnwz-root{--hnwz-side:8px!important;--hnwz-bottom:8px!important}.hnwz-panel{width:min(calc(100vw - 16px),var(--hnwz-width));height:min(calc(100vh - 88px),var(--hnwz-height));border-radius:14px}.hnwz-launcher{width:54px;height:54px}.hnwz-panel{bottom:64px}}@media(max-width:380px){.hnwz-header{height:72px;flex-basis:72px}.hnwz-contact-row a span{display:none}.hnwz-contact-row a{font-size:14px}.hnwz-note{font-size:10px}}